Support
Help & contact
A question, a bug, an idea? We read every message and usually reply within 2 business days.
Help us help you
Tell us your username, your phone (iPhone or Android) and the app version (Profile, then Settings).
To report a player or a content, the fastest way is the 🚩 Report button in the app.
Frequently asked questions
How do I challenge a friend?
On the home screen of the app, create a dare QR (vibe, hook, duration), then show it or share it on your story. Your personal link getdareo.com/u/your-username works too. When someone takes your dare, they land in your room and you choose to face them.
My friend installed the app but didn't land in my room
On the first screen of the app, tap I have a dare code and enter the code: it's the 5 characters at the end of the link (getdareo.com/c/XXXXX).
Why can't I play CHAOS or match with new players?
CHAOS and matches with new players are for players 16 and up who saved their account with Apple or Google. Until then, you can play with your friends by link, QR or rematch, in SOFT or BOLD, or play DareoBot anytime.
Why can't I challenge someone older (or younger)?
For everyone's safety, a minor (13 to 17) never plays or chats with an adult, and the other way around. This rule applies to every mode, even between people who know each other.
I entered the wrong date of birth
Your date of birth can't be changed in the app, so the age rules can't be bypassed. Email us with your username and we'll tell you how to fix it.
How do I report or block someone?
During a match, on a result, in your history, in the chat or on a profile, use the Report or Block button. A blocked player can no longer challenge you or message you. You can also email us.
If someone is in immediate danger, call your local emergency number (112 in Europe, 17 in France). In France, 3018 is a free helpline for online harassment. See our Community Guidelines.
I bought coins but they didn't arrive
Make sure you are using the same Apple or Google account as for the purchase, then close and reopen the app. If the coins still don't show up, email us with the date of the purchase and the order number from Apple's or Google's receipt email.
How do I get a refund?
Payments are processed by Apple or Google, and only they can issue refunds. Request one at reportaproblem.apple.com for an iPhone purchase, or from the Google Play help center for an Android purchase. Dareo has no subscription: nothing renews. Details are in our Terms of Sale.
I'm changing phones. How do I keep my progress?
Save your account with Apple or Google (Profile) before you switch, then sign in with the same account on your new phone. An unsaved guest account can't be recovered.
How do I delete my account?
In the app: Profile, then Settings, then Delete my account. You can also email us. Everything is explained on the account deletion page.
I don't get notifications
Check that notifications are allowed for Dareo in your phone settings, then in the app under Profile, Settings, Notifications.
Your data
To exercise your rights over your personal data (access, correction, deletion, portability), email contact@getdareo.com. A parent can also write to us about their child's account. Details are in our Privacy Policy.